Most Common FAQs
We have answers. Browse our Frequently Asked Questions or reach out to us anytime here
Where do you ship?
We ship only to the U.S. (excluding HI and AL)
How long will it take to get my order?
Our shipping and processing takes 3-5 business days (time is subject to change depending on your location. For more accurate shipping times, fill in your address in checkout).
Can I test ride the bike before riding?
Yes. You can test ride our bikes in any of our retailers or at our offices in Manhattan Beach or San Pedro. To schedule an appointment with our team, contact hello@aperyder.com or follow this link Schedule Test Ride
What's the return policy?
View our full return policy here
How long does it take to assemble the bike?
15-30 mins.
Our bikes come 90% of the way assembled. All you need to do is attach the handle bars, screw on the pedals and attach some wires. That's it! Our bikes even come in easy open boxes along with pre-attached stands that help assembly even farther.
Shipping
Do you ship outside the U.S.?
No, we do not offer shipping outside of the U.S. at this time. We are looking to expand in the future.
How fast is shipping?
Our shipping and processing takes 3-5 business days (time is subject to change depending on your location. For more accurate shipping times, fill in your address in checkout).
How will my bike be shipped?
All our bikes are shipped with UPS or FEDEX in protective, easy-carry boxes that have handles.
Can I pick up my bike from a retailer/bike shop?
Yes. You can select a pickup location on the checkout page to pick your bike up professionally assembled (additional charges might apply).
How heavy is the box?
Gibbon is 110lbs. Bonobo is 95lbs.
You can learn more about the dimensions and weight on product pages.
How much is the shipping cost?
All our bikes come with free ground shipping to continental US. (For more additional shipping options, fill in your address in checkout)
Assembly
How hard is the assembly?
Easy. Our bikes come 90% of the way assembled. All you need to do is attach the handle bars, screw on the pedals and attach some wires. That's it! Our bikes even come in easy open boxes along with pre-attached stands that help assembly even farther. Here is an example setup video: Click Here
Will I need extra tools?
Nope, your bike will come with all the tools you need. You don’t even need a knife to open the box.
How long does it take to assemble my bike?
15-30 mins
Can I request help assembling my bike?
Yes! Our customer support team is here to help you along the way. You can go to our contact page for more information or book a time to connect directly with our staff.
Can I order a pre-assembled bike?
Yep! You can use our network of bike dealers to pick up or get your bike delivered pre-assembled. View our locations on page here.
Can I have any bike store help me assemble my bike?
We can not guarantee that every bike shop will help but we do have a network of certified retailers that would be happy to help. You can find them on this page here.
Bike Maintenance
Can I order spare parts for my bike?
Yes. Contact us using this page here and our team will be happy to help you out.
Can I order additional batteries for my bike?
Yes. Contact us using this page here and our team will be happy to help you out.
How do I maintain my bike?
Follow the instructions on your manual. We recommend keeping up with standard bike maintence.
We also recommend following good battery practices like charging before your battery gets past 30%, keeping temperatures down, and unplugging your battery after a full charge (not leaving it charging for multiple days). These practices will help you get the most out of your battery (and any other lithum ion batteries in your life).
How should I store my bike?
We recommend storing your bike inside when possible (especially the battery). When kept outside, use a bike cover to protect your bike. We also recommend some people use locks when keeping your bike outside to prevent theft in high target areas.
Are there registered Ape Ryder repair shops I can take my bike to?
Yes. You can see our network of certified retailers using this page here.
Display & General Bike Questions
Can I add accessories to my bike?
Yes. You can shop the Ape Ryder tested accessories on our website here.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Got a different question?
You can contact us through our contact page! We will be happy to assist you.